FAQs

Categories

 

Shipping

Orders are typically processed within 2-3 business days. Delivery times vary depending on your location: international shipments may take 10-20 business days.

Yes, we offer international shipping to selected countries. For more details about shipping rates and delivery times, please contact our sales team.

Shipping fees are calculated based on the size, weight, and destination of the order. Bulk orders may qualify for discounted rates, and we can provide a custom shipping quote upon request.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

If your order arrives damaged or if items are missing, please contact us within 7 days of receipt. We will work with you to resolve the issue promptly.

If you need to change the shipping address, please contact us as soon as possible. Once the order has been shipped, we cannot alter the address, but we will do our best to accommodate any requests before dispatch.

Products

We offer a wide range of eco-friendly packaging materials including biodegradable paper bowls, food-grade paper containers, compostable soup buckets, and custom packaging options tailored to meet the needs of food service, delivery, and wholesale businesses.

Yes, all our products are designed for the food service industry, with food-grade, biodegradable materials that ensure safety and sustainability. Our packaging solutions are ideal for restaurants, catering, food delivery, and takeaway businesses.

Yes, we offer customizable packaging solutions where you can add your company logo, brand colors, and other design elements to align with your business identity. Contact us for details on custom printing options.

Our minimum order quantity (MOQ) for wholesale orders varies depending on the product type and customization requirements. Please reach out to our sales team for specific MOQ details based on your needs.

Yes, all our packaging products are made from food-safe, biodegradable materials that meet international food safety standards. We ensure that all products are rigorously tested for quality and safety.

Yes, we offer volume-based discounts for large orders and repeat customers. Contact our sales team to discuss bulk pricing and available discounts for your order.

Yes, all our paper products are made from biodegradable, compostable materials that break down naturally, reducing waste and supporting your business’s sustainability goals.

Yes, our packaging solutions are designed to handle both hot and cold food items. We use high-quality materials that provide excellent insulation, ensuring your food stays at the desired temperature during delivery and service.

The best way to place a bulk order is to contact our sales team directly through email or phone. We will assist you in choosing the right products, customizing your order, and providing a detailed quote based on your requirements.